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Privacy & Cookie Policy

This privacy policy sets out how Lucy Marsh Interiors uses and protects any information that you give Lucy Marsh Interiors when you visit or use this website, including when you purchase products from us. Lucy Marsh Interiors is committed to ensuring that your privacy is protected. If we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Lucy Marsh Interiors may change this policy from time to time by updating this page. We recommend you check this page from time to time to ensure that you are happy with any changes.

What we collect

  • We may collect the following information:
  • Name
  • Address
  • Email
  • Mobile
  • Landline
  • Transaction information, including details about payments to and from you and other details of products and services you have purchased from us
  • Demographic information such as postcode, preferences and interests
  • Marketing preferences you indicate to us when you provide your information
  • Information on how you use our website
  • Other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the list of Cookies section below.

We do not collect financial data from you. Orders submitted on our website are directed to PayPal for processing. We have no access to your credit card data. According to PayPal’s Privacy Policy at the time of posting this page, when you visit the PayPal website or use PayPal Services, PayPal may collect data on the pages you access, your computer IP address, device identifiers, the type of operating system you’re using, your location, mobile network information, standard web log data and other information. It may also collect information about your transactions and your activities, including contact, financial and personal information. PayPal does not sell or rent your personal information to third parties for their marketing purposes without your explicit consent. It shares with us only the billing address and order details required for order processing. For more details, see PayPal’s Privacy Policy.

This website is not intended for children and we do not knowingly collect data relating to children. Nor do we collect any special categories of data about you.

Who is Collecting it?

Lucy Marsh Interiors is the controller and responsible for your personal data. If you have any questions about this policy or how we use your data, please contact lucy@lucymarshinteriors.com. You can also write to us at Old Rectory, Freefolk, Whitchurch RG28 7NW. You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO). We would however appreciate the chance to deal with you concerns before you approach the ICO, so please contact us in the first instance.

How is it collected?

We will collect your data in the one or more of the following ways:

  • When you purchase products from us via phone or website
  • When you Sign up for newsletters
  • When you make a design enquiry
  • When you make a website enquiry
  • Special orders
  • Third parties (such as AdRoll) may place cookies on your browser for targeted advertising purposes. Information collected may include IP addresses, cookie identifiers and website activity. You may opt out here.

What we do with the information we gather

We will only use your information when the law allows us to. Generally, we require this information: to perform the contract we are about to enter into (or have entered into) with you Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests. Where we need to comply with a legal obligation. In particular we require this information for the following reasons:

  • Internal record keeping, including registering you as a customer.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided, if you have not opted out of receiving marketing communications from us.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
  • In order to fulfil your design or product order or request • Your information will only be used by Lucy Marsh Interiors, and will not be shared with any third parties for marketing purposes. • Your information will only be used for the purpose of Lucy Marsh Interiors business.
  • We do not transfer your information outside the UK

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at lucy@lucymarshinteriors.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

How to manage cookies

By using and browsing the Lucy Marsh Interiors website, you consent to cookies being used in accordance with our policy. If you do not consent, please disable the cookies by following the link below to the relevant browser(s) that you use below and you will still be able to use the site for research purposes.

Most browsers allow you to refuse to accept cookies. Blocking all cookies will, however, have a negative impact upon the usability of many websites. For example, if you block cookies, you will not be able to use the shopping basket on this website.
You can also delete cookies already stored on your computer. Deleting cookies will, however, have a negative impact on the usability of many websites. Below are links to pages provided by the main browsers on how you can manage cookies using their browser:

Chrome (Google)
Firefox (Mozilla)
Safari (Apple)
Internet Explorer or IE (Microsoft)

List of cookies we collect

COOKIE name

The association with your shopping cart.

CATEGORY_INFO
Stores the category info on the page, that allows to display pages more quickly.
COMPARE
The items that you have in the Compare Products list.
CURRENCY
Your preferred currency
CUSTOMER
An encrypted version of your customer id with the store.
CUSTOMER_AUTH
An indicator if you are currently logged into the store.
CUSTOMER_INFO
An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS
Stores the Customer Segment ID
EXTERNAL_NO_CACHE
A flag, which indicates whether caching is disabled or not.
FRONTEND
Your sesssion ID on the server.
GUEST-VIEW
Allows guests to edit their orders.
LAST_CATEGORY
The last category you visited.
LAST_PRODUCT
The most recent product you have viewed.
NEWMESSAGE
Indicates whether a new message has been received.
NO_CACHE
Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART
A link to information about your cart and viewing history if you have asked the site.
POLL
The ID of any polls you have recently voted in.
POLLN
Information on what polls you have voted on.
RECENTLYCOMPARED
The items that you have recently compared.
STF
Information on products you have emailed to friends.
STORE
The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE
Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS
The products that you have recently viewed.
WISHLIST
An encrypted list of products added to your Wishlist.
WISHLIST_CNT
The number of items in your Wishlist.

How do we protect your information?

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

How long do we use your information for?

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

Your further rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including to:

  • Request access to your personal data
  • Request correction of your personal data
  • Request erasure of your personal data
  • Object to processing of your personal data
  • Request restriction of processing your personal data
  • Request transfer of your personal data
  • Right to withdraw consent

If you wish to exercise any of the rights set out above, please contact lucy@lucymarshinteriors.com

No fee usually required:
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

What we may need from you:
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond:
We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.